Why promotional products work?

Custom promotional products work because they foster strong customer relationships through the principle of reciprocity. They create high-impact and lasting brand awareness that serves as cost-effective, memorable marketing. Consumers appreciate receiving useful items that serve as tangible reminders of the brand, and they often share these products and their positive experiences with others.

What are the top 5 promotional products?

Some of the most popular promotional products among businesses include drinkware, apparel, bags and totes, tech accessories, and notebooks or journals. These items are functional, durable, and offer long-term value, making them crowd favorites for brand visibility.

What industries buy the most promotional products?

Healthcare, food and beverage, education, and finance are among the top industries purchasing promotional products. Other major buyers include hospitality, travel, non-profits, and government departments, which use branded merchandise for marketing, employee recognition, and customer loyalty programs.

What is EPI’s pricing and bulk discount structure?

EPI mentions minimum order quantities and pricing for each promotional product within its product details. Bulk discounts are available for large orders. For example, the MAMMUT® Ladies' Ultimate Comfort Softshell Hooded Jacket showcases typical pricing and logo customization options.

What are the return and refund policies?

Every promotional product shipped by EPI is inspected before fulfillment to ensure quality. Most new, unopened items can be returned within 30 days for a full refund. Return shipping costs are covered if the issue is due to vendor error, and refunds are processed within four weeks, including transit and bank processing time.

What is the average turnaround time?

Typical production time for promotional products is 10–15 business days plus standard ground transit. Expedited rush options are available for time-sensitive projects, and EPI often delivers ahead of schedule.

Can EPI support large-scale promotional product procurements?

Yes, EPI is fully equipped to manage large-scale promotional product procurements. Larger projects may also qualify for additional volume discounts.

Can I review my product design before production begins?

Yes. Clients receive digital renderings to approve placement, sizing, and layout before production. Samples of promotional products are also available upon request.

How do I start a promotional products project with EPI?

Share your project details with EPI, including the brand, style, and quantities, and attach your logo file. A Branding Expert will review and respond, typically within 30 minutes. You can contact them at 650.513.1037 or email info@reachepi.com to begin.

How to measure the ROI of client gifting?

To measure the long-term ROI of intangible gifts, start by defining clear goals such as improved client retention, loyalty, or engagement. Establish baseline metrics before the gifting campaign, then track changes in those metrics over time. Monitor measurable outcomes like retention rates, referral rates, and engagement scores using surveys and feedback. While a direct financial formula isn’t possible, you can assign monetary values to these improvements or correlate qualitative feedback with quantitative results to understand the overall value of the gifting program.

What are the most effective promotional products?

The most effective promotional products are practical, frequently used, and offer consistent brand exposure. Items like pens, apparel, drinkware, and tote bags provide high utility and visibility. Tech gadgets such as power banks and USB drives are also effective because they’re useful and create multiple brand impressions.

Which industries buy the most promotional products?

There isn’t a single dominant industry. However, several sectors consistently lead in promotional product purchases. These include finance, food and beverage, healthcare, and education. They use promotional products for client appreciation, events, loyalty programs, and branded relationship-building.

What are the potential downsides of gifting clients?

Client gifting can sometimes be misinterpreted as a bribe, leading to ethical concerns or compliance issues. There’s also the risk of the gift being irrelevant, inappropriate, or unwanted, which can diminish impact or create discomfort. Additionally, high-cost gifts without a clear return may strain budgets, and recipients may feel obligated to reciprocate. To avoid these pitfalls, select gifts that align with your client’s values, company policies, and cultural norms, and choose practical, tasteful, and modest items.

What to do if a client rejects or returns a gift?

If a client declines or returns a gift, respond respectfully. Thank them for their feedback, apologize if needed, and reassure them that their preferences and policies will be honored going forward. To prevent this situation, have a clear internal gifting policy, understand your client’s restrictions in advance, and train your team to navigate such scenarios professionally and ethically.

What are a few popular corporate gifts for clients?

Some client favorites include Duffle Bags – stylish and travel-ready, Massage Guns – wellness-forward gifts, and Coolers – ideal for outdoor enthusiasts. For more inspiration, check out our guide on 12 Corporate Gifts for Clients.

What are the best promotional products?

The best promotional products combine premium quality, high utility, and lasting brand visibility. Standout options include Laser-Engraved Hydro Flask® Bottles, Victorinox Swiss Army Knives, and Custom SONOS® Bluetooth Speakers. For more ideas, check out our premium collection of custom promotional products.

How do I start a project with EPI?

Share your project details—such as preferred brands and styles, estimated quantities, and your logo file—and our Branding Experts™ will handle the rest. We typically respond within 30 minutes to confirm specs and next steps. Call 650.513.1037 or email us to get started on your promotional products project today.

WHAT ARE THE MOST POPULAR CUSTOM JACKETS?

The following are the best-selling custom jackets: Patagonia® Ladies' Better Sweater® Fleece Jacket: 8 unit minimum @ $159 ea. North End Men's Techno Lite Jacket: 24 unit minimum @ $41.99 ea. Patagonia® Men's Synchilla® Fleece Jacket: 8 unit minimum @ $149 ea. These jackets are loved because they strike the perfect balance between comfort, quality, and style.

HOW MUCH DOES A CUSTOM JACKET COST?

The cost of a custom jacket can vary widely depending on the brand, style, materials, and quantity ordered. Based on our offerings, you can expect prices to range from approximately $41.99 to over $289 per unit. Keep in mind: Basic styles like lightweight windbreakers or tech jackets tend to start around the $40 to $60 mark. Mid-range options like insulated soft shells, fleece jackets, or rainwear often range from $90 to $160. Premium jackets from high-end brands (e.g., Patagonia, TUMI, The North Face) can range from $160 to $289+. When you procure in bulk from us, you’re eligible for volume discounts. Need help narrowing it down? Just reach out for a quote or free samples.

CAN I REVIEW MY DESIGN BEFORE PRODUCTION?

Absolutely. You’ll receive digital design renderings to review and approve logo placement, size, and layout for your jacket. You can also request finished pre-production samples to see the quality firsthand before moving forward.

WHAT IS THE TURNAROUND TIME FOR CUSTOM JACKETS?

Timelines vary based on style, logo treatment, and project scope. Most projects are completed in 10 to 15 business days, plus standard ground shipping. If you’re facing a deadline, rush options are available. Just share your event date, and we’ll do everything possible to deliver on time, or even earlier.

IS EPI CAPABLE OF SUPPORTING LARGE PROCUREMENTS?

Absolutely. From corporate gifting to large-scale team outfitting, we have the expertise and infrastructure to manage custom jacket projects of any size or complexity.

HOW DO I PROCURE CUSTOM JACKETS FROM EPI?

It’s simple. Share your details—the type of jacket you want, quantity, logo treatment method, and logo file—and our Branding Experts™ will handle the rest.

APART FROM THESE, WHAT OTHER LUXURY CORPORATE GIFTS DOES EPI OFFER?

We offer a comprehensive suite of luxury corporate gifts. Options include co-branded fleece, coolers, confectionery items, laptop sleeves, umbrellas, golf promotional items with logo, and more. These essentials complete any luxury corporate gifting program.

WHAT ARE THE BEST LUXURY CORPORATE GIFTS FOR EXECUTIVES?

Some of the most popular luxury corporate gifts for executives include engraved luxury pens, premium notebooks, Ember smart mugs, high-performance jackets, TUMI backpacks, and Apple products. These options align well with executive lifestyles and are frequently requested in our projects.

WHAT ARE LUXURY CORPORATE GIFTS FOR EMPLOYEES?

Luxury corporate gifts for employees are premium, co-branded items that balance everyday utility with high-end design. These gifts are meant to stay in rotation. Used often, seen daily, and remembered long after the moment of gifting. Some popular gifts include tumblers, jackets, vests, smartwatches, and duffel bags. For the complete list of 15 carefully selected employee gift ideas, read our Corporate Gifts for Employees guide.

WHAT ARE A FEW SUSTAINABLE LUXURY CORPORATE GIFTS?

We offer a wide selection of sustainable co-branded products crafted from recycled and eco-conscious materials. Some standout products include: TUMI™ Men’s Recycled Packable Vest – 12 unit base @ $175 each. AHEAD The Force Recycled Performance Cap – 48 unit minimum @ $24.95 each. TUMI™ Ladies Recycled Packable Vest – 12 unit base @ $175 each. High Sierra® Recycled Armagh Backpack – 24 unit minimum @ $93.95 each. Cutter & Buck Men’s Forge Eco Stretch Recycled Polo – 18 unit minimum @ $70.95 each. These options align with your sustainability goals while still delivering a premium feel.

WHAT QUALIFIES AS A LUXURY CORPORATE GIFT?

Luxury corporate gifts are high-value, retail-grade products from leading brands. They are termed “luxury” because of their craftsmanship and everyday usefulness. For instance, our most popular luxury corporate gifts are: Ember 14 oz Smart Coffee Mug² (2nd Gen.) – A $189.95 temperature-controlled mug designed for daily use. TUMI™ Arrivé Larson Leather Backpack – A $1,235 premium leather backpack built for executives on the move. Bang & Olufsen Beoplay H95 Adaptive ANC Headphones – A $1,300 set of adaptive noise-cancelling headphones engineered for exceptional sound. These highlight the level of quality, innovation, and recognition that define luxury in corporate gifting.

WHAT ARE THE BEST LUXURY GIFT IDEAS FOR REMOTE TEAMS?

For remote teams, the best luxury corporate gifts are items that combine practicality with comfort and make working from anywhere more enjoyable. Some popular options include: Bose® QuietComfort® Earbuds – 12 unit minimum @ $249.95 each. Amazon Kindle Paperwhite (32 GB) – 18 unit minimum @ $255.95 each. Patagonia® Better Sweater® Fleece Jacket – 8 unit minimum @ $159 each. LARQ 23 oz PureVis 2 Bottle – 12 unit minimum @ $151.95 each. These products support productivity, wellness, and comfort.

HOW MUCH SHOULD YOU BUDGET FOR LUXURY GIFTS FOR EXECUTIVES?

For executives, a luxury gift budget typically starts around $250 and often ranges up to $500 or more. The exact spend depends on factors like the importance of the relationship, the occasion, and your company’s budget allocation. But we believe price should never stop you from giving a truly memorable gift. It’s worth investing in high-quality items that make recipients feel like you’ve put genuine thought into what they’re receiving. And when you procure through us, you get premium, retail-grade products with bulk discounts. That way, you can deliver something luxurious and impressive while still staying within budget.

ARE LUXURY CORPORATE GIFTS TAX DEDUCTIBLE?

In the U.S., luxury corporate gifts are only tax-deductible up to an annual limit of $25 per recipient. You can certainly give more expensive items, but only the first $25 of the gift’s value qualifies as a deductible business expense. Key rules for deducting business gifts: $25 limit for clients and partners: The cap applies per recipient, per year. For example, if you gift a client a $150 watch, your deduction is limited to $25. This rule also extends to indirect gifts given to spouses or family members. Deduction applies only to the gift itself: The $25 limit applies to the gift’s value, not incidental costs. Shipping, engraving, and gift wrapping are deductible in full, provided they don’t significantly increase the gift’s value. Exclusions from the gift limit: Items costing $4 or less with your company’s name permanently imprinted and distributed regularly are exempt. These are typically classified as advertising expenses. Record-keeping is required: To claim a deduction, keep detailed records for gifts over $75. Best practice is to document all gifts with cost, date, description, purpose, and recipient details. Note: This information is for general guidance only. Always consult a qualified tax advisor to understand how these rules apply to your business.

CAN EPI SUPPORT LARGE GIFT-GIVING EVENTS?

Absolutely. Whether you need bulk luxury gifts for employees, executives, or clients, we have the logistical expertise and supplier network to deliver without breaking a sweat. Larger projects also benefit from exclusive volume-based discounts. When you connect with us, we discuss custom pricing based on your project.

HOW DOES EPI HANDLE WARRANTY OR REPLACEMENT ISSUES FOR FAULTY TECH PRODUCTS?

Most tech products come with the manufacturer’s warranty. However, if a defect occurs, our team coordinates repairs or replacements directly with the relevant supplier. And because we vet every vendor carefully, such issues are rare.

WHAT QUALITY ASSURANCE CHECKS DOES EPI PERFORM TO ENSURE PRODUCTS ARRIVE DEFECT-FREE?

Every luxury gift undergoes a strict inspection before delivery. We pride ourselves on our white-glove service. Returns and defect claims are rare because our team holds every product to high-quality standards.

HOW LONG DOES IT TAKE TO RECEIVE CUSTOM CORPORATE GIFTS?

Turn-around times depend on product and quantity, but we always provide clear timelines upfront. Most projects take 10–15 business days, with rush options available for urgent deadlines.

HOW DO I START A LUXURY CORPORATE GIFTING PROJECT WITH EPI?

Send us your project details and logo files, and one of our Branding Experts™ will immediately get in touch with you and handle the rest.

WHAT’S THE BEST CORPORATE GIFT COMPANY?

As a highly customer-centric corporate gifting company, we deliver high-end, retail-centric merchandise with expert-level customization and white-glove service. Clients trust us for mission-critical projects because of our unmatched precision, fast turnaround times, and partnerships. Each project is handled by a dedicated Branding Expert™, who ensures a seamless experience and flawless logo treatment every time. Example testimonial: 'Working with Ryan @ ELITE PROMO INC has been an ABSOLUTE DELIGHT...'

WHAT ARE THE TOP CORPORATE GIFTS?

The best corporate gifts are high-quality, brand-aligned, and thoughtfully matched to your recipient’s role, milestone, or relationship with the company. For clients: artisanal chocolates, engraved wine glasses, premium tech accessories. For employees: co-branded Patagonia jackets, YETI tumblers, wireless earbuds. Work anniversaries: massage guns, custom backpacks, precision-engraved drinkware. For more ideas, see guides for Corporate Gifts for Clients, Employees, and Work Anniversary Gifts.

WHAT ARE THE BEST LUXURY CORPORATE GIFTING COMPANIES?

Luxury corporate gifting companies deliver premium, retail-grade merchandise with hands-on support. Examples include EPI, Snappy, Marigold & Grey, and Teak & Twine. These companies offer white-glove service, exclusive retail partnerships, advanced logo treatments, curated gift boxes, and concierge support.

WHAT IS EPI’s PRICING AND BULK DISCOUNT STRUCTURE?

Minimum order quantities and pricing are provided within product details. For example, EPI lists pricing and bulk discounts for co-branded items like custom logo hoodies, jackets, and accessories.

WHAT ARE THE RETURN AND REFUND POLICIES?

Most items can be returned within 30 days if new and unopened for a full refund. Return shipping is covered if the vendor is at fault. Refunds are typically processed within four weeks after the package is returned, including transit, processing, and bank processing time.

DO THESE CORPORATE GIFTING COMPANIES DELIVER INTERNATIONALLY?

Many companies support international shipping, though capabilities vary. EPI ships worldwide with some product-specific restrictions. Companies like Snappy, Swag.com, Sendoso, SwagUp, and Goody support delivery in 50–170 countries. Others like Loop & Tie and Uncommon Goods have limited coverage; CorporateGift.com and Caroo offer minimal international shipping. Always confirm country eligibility and fees before ordering.

WHAT IS THE AVERAGE TURNAROUND TIME?

Turnaround depends on product availability and project specifics, typically 10–15 business days plus standard ground shipping. Expedited rush options are available, and EPI occasionally delivers ahead of schedule. Testimonial: 'Carlos was so QUICK to respond and ATTENTIVE that everything arrived about a WEEK AHEAD OF SCHEDULE...'

CAN EPI SUPPORT LARGE-SCALE CORPORATE GIFTING PROGRAMS?

Yes. EPI is equipped for large-scale corporate gifting projects, with additional volume discounts for bigger orders.

CAN I REVIEW MY GIFT DESIGN BEFORE PRODUCTION BEGINS?

Yes. Digital renderings are provided for approval of placement, sizing, and layout. Physical samples can also be requested.

HOW DO I START A CORPORATE GIFTING PROJECT WITH EPI?

Share project details, quantities, and logo files with EPI. A Branding Expert™ will respond—often within 30 minutes—to review and manage the project from start to finish. Call 650.513.1037 or email to get started.

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