Thank you for your interest in ELITE PROMO INC! Our goal is to provide our clients with an unmatched selection of quality custom logo apparel not to mention the finest premium corporate gifts & incentives. Our Website Product Managers work diligently to provide up to date and accurate specifications, quality product imagery and thorough product descriptions. We understand that the purchase of high end promotional items is an important investment for your company or organization, and we are dedicated to helping our clients select the items that best suit their individual needs.
Whenever possible, we try to avoid charging our clients for samples, however in most instances we do charge a variable, non-refundable Sample Processing, Shipping and Handling fee. Our Sample PS&H fee ranges from $40-$100 depending on the number of samples selected, origin warehouse, shipping method and project scope. Samples under $50 MSRP typically are not charged for, however we do kindly request that our clients return the samples to us within 30 days of receipt. Clients are also welcome purchase samples when this better suits their needs. With regard to samples exceeding $50 MSRP we may require a deposit and/or pre-payment in order to process your sample request.
You may complete the below sample request form, or simply email us your request to firstname.lastname@example.org. We respond to all inquiries within one to four hours of receipt during business hours, and promptly the following business day for inquiries received outside of normal business hours. Our regular business hours are Monday thru Friday from 8 a.m. until 5 p.m. PST. We observe most major Holidays.
We take pride in our work. All orders receive a complimentary design proof to ensure you're happy with the finished product. Plus, we offer free expert design services. Contact us today for more information.
You will be happy with your order, we guarantee it. If your order is not produced to the approved specifications we will replace your order, on our dime, no questions asked. For more information click here.
Do you like being nickel and dimed? We sure don't and we don't think that's good business. Our pricing is all-inclusive, and ground shipping is included with our advertised pricing. Keeping it simple. That's how we roll.