ELITE PROMO INC (EPI) maintains a near-perfect on-time shipment and delivery record for standard production orders and a perfect 100% delivery record for rush production orders, as calculated over the last two calendar years. This on-time record is unmatched in our industry, and is a testament to our focus on Quality, Value & Service.
Please understand that the delivery time for our products varies widely. For most apparel & outerwear, assuming inventory availability at the time the order is placed, is approximately 7-10 working days after final proof approval. Most promotional items have production times of anywhere from one to seven working days or more. Certain products & brands will have extended lead times, and contrarily, we are almost always able to accommodate rush order requests, including in some instances same-day or one-day production service.
Once your order is placed you will receive a written order confirmation. Your order confirmation will contain a 'Target In Hand Date' which unless noted otherwise, is the date by which we are hoping to deliver your order. Please note however that with standard production orders delivery dates are give or take a working day or two unless otherwise agreed to.
Please also note that 'production time' and 'shipping time' have two entirely separate meanings. 'Production time' is defined as the number of working days needed for production i.e. printing, embroidery or debossing on the product of your choosing once a proof has been approved. Production scheduling cannot begin until a proof has been approved. 'Shipping time' or 'transit time' is the number of working days it takes the shipment to arrive to your address from our production facility. We are based in Northern California but are able to efficiently service the entire United States with several strategically located production facilities, however with that in mind please note that not all of the product we sell will ship from California.
Our pricing almost always includes standard ground shipping, usually by UPS but sometimes by FedEx, DHL or other carriers. Expedited shipping is also available, and we can provide you with a most accurate price quote for expedited shipping upon request. To do so we simply need to know where we'll be shipping, the style, color and quantity and the date you need the product delivered by. Rush production is available on nearly all of our products, and rush production charges may also apply.
For additional information on production times, shipping or deliverables please contact us.