Our agency maintains a nearly perfect on-time shipment and delivery record for standard production orders and a perfect 100% delivery record for mission-critical rush production orders - this has been calculated over the last three calendar years. Our on-time delivery record is unmatched in our industry. Best of all, all of the products on our website include complimentary standard shipping once minimum quantity requirements have been met. Most orders are shipped UPS, however we partner with a network of reliable carriers including DHL, FedEx, OnTrac and USPS.
It is important to understand that the production time for each our product lines tend to vary. For most core, in stock apparel and outerwear, production is approximately 8-12 business days weeks after order confirmation and design rendering approval. Many of our domestically produced core business gifts have production times of anywhere from 7-15 business days. Certain products and brands will have extended lead times during impacted time periods, such as the Holiday Season. Each product on our website provides an estimated production time.
Once your order is placed you will receive a detailed order confirmation. This document will list your 'Target In Hand Date' which sets a goal in terms of the date we hope to deliver your order. Target In Hand Dates are fluid and your order may deliver sooner and in some instances a few days beyond the Target In Hand Date.
Please inform us as early as possible during our initial engagement if your project has a firm 'need by date'. This will allow us to implement a most successful project roadmap to ensure your order delivers just in time.
The Production Time listed on each of our product pages is the approximate number of days or weeks we will need from order and art approval thru to the date we ship your order from our production facility. Time or days in transit reference the number of business days it is expected to take your shipment to arrive to your address from our production facility. Our agency is based in Northern California and we are able to efficiently service the entire United States with several strategically located production facilities, therefore not all orders will ship from California and we aim to be as efficient and prompt as possible when it comes to deliverables.
MISSION-CRITICAL RUSH ORDERS:
One of our core-competencies is time-sensitive rush orders and other mission critical projects. We are oftentimes able to say 'Yes' when others have said no. Please connect with us in the manner you find most convenient to discuss your rush-production or mission critical promotional merchandise order. Please be sure to provide the following information so we can evaluate your project and provide a most accurate project scope estimate:
- Firm Need By Date And Event Date If Applicable
- Date You Plan To Place Your Order
- Product Code, Color, Quantity
- For Apparel, Outerwear And Other Size Specific Items It Is Helpful To Know Sizing
- Ship To Address Or At Least Zip Code
- As Much Information Regarding Artwork And Customization As Possible