Our agency maintains a nearly perfect on-time shipment and delivery record for standard production orders and a perfect 100% delivery record for rush production orders - calculated over the last two calendar years. This on-time delivery record is unmatched in our industry, and is a testament to our focus on Quality, Value and Service.

Please understand that the delivery time for our products varies widely. For most core, in stock apparel and outerwear, production is approximately 2-3 weeks after order and design proof approval. Most of our domestically produced core business gifts have production times of anywhere from one to three weeks. Certain products and brands will have extended lead times. We are also very experienced with timeline sensitive rush production orders, including in some instances same-day and one-day production service.

Once your order is placed you will receive a detailed order confirmation. This document will list your 'Target In Hand Date' which unless noted otherwise, is the date by which we are hoping to deliver your order. Please note however that with standard production orders delivery by dates are give or take a few business days. Please inform us as soon as possible if your project has a firm 'need by date'. This will allow us to implement a most successful plan to ensure your order delivers just in time.

The Production Time listed on each of our product pages is the approximate number of days or weeks we will need from order and art approval thru to the date we ship your order from our production facility. Time or days in transit reference the number of business days it is expected to take your shipment to arrive to your address from our production facility. Our agency is based in Northern California and we are able to efficiently service the entire United States with several strategically located production facilities, therefore not all orders will ship from California and we aim to be as efficient and prompt as possible when it comes to deliverables.

The published pricing on our website almost always includes standard ground shipping by UPS, FedEx or another reputable logistics partner. For additional information on production times, shipping or deliverables please contact us.