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Guarantees
 


STANDING BEHIND OUR PRODUCTS, PROCESS AND SERVICE LEVEL!

Our agency believes strongly in doing things the right way, the first time and without the need for active oversight from our clients. Put simply, we do what we say we're going to do when we say we're going to do it. This philosophy is reflected in our 100% Satisfaction Guarantee. While we don't expect that you will ever experience any problems with your order, you can rest easy knowing that if you are not satisfied for any reason, we will be here to offer prompt and friendly client service and we will not rest until any and all issues are reasonably and fairly addressed.

SATISFACTION GUARANTEE DETAILS
We guarantee that your order will be received free from defects or damage, and customized just as you requested and approved. In the unlikely event your order is delivered with a defect, we will replace your order with priority production and shipping To help minimize claims and to ensure you are happy with your order, detailed digital proofs - and upon request finished samples - are provided for your approval. This important document verifies logo/design imprint size, logo/design placement and the imprint color or colors which will be used.

In the rare event a client receives their order and it is produced to the specifications called out on the approved proof yet they are simply not pleased for one reason or another, our number one goal will always be to find a reasonable solution to address their concerns. We do our best in these instances to make things right. We encourage our clients to call or email us with any questions, concerns or issues as soon as possible once their order has been delivered.

MANUFACTURER'S WARRANTY
Please note that many of the products we sell come with a manufacturer's warranty. In the event an item purchased from our agency is covered by a manufacturer's warranty and a warranty issue arises, we will be more than happy to assist you with facilitating the repair or replacement with the manufacture

RETURN AND CANCELLATION POLICY
Our agency believes in 100% customer satisfaction! Our primary objective is to create a comfortable environment for customers to purchase our products. The custom nature of our products does not allow us to accept returns for product that has been embellished so long as the embellishment was applied in accordance with the specifications listed on the approved order confirmation and digital proof. It is important to understand that in most cases, once an order has been approved for production we are unable to cancel the order and in the event we are able to do so, cancellation and/or restocking charges may apply, the extent of which will depend on the product line in question and how far along the order is in the production planning process. In the event an order is cancelled prior to product being approved for production and/or embellished, and assuming a client has asked or authorized us to order product for their order into one of our production facilities, restocking charges may apply.

APPAREL AND OUTERWEAR SIZING
Our agency has one of if not the most robust brand offering of customizable apparel and outerwear in the Country! Naturally, each product line we represent may fit differently. Size charts are accessible on our website and we are happy to send size-run samples i.e. a sample of each size once a client has made a buying decision. Size run samples are the best way to ensure accurate sizing for your order and are strongly recommended. Your dedicated Branding Expert will consult with you regarding pricing and availability for size run samples, as well as our qualified sample ordering process..

THE FINE PRINT
Our agency is unique in that nearly all of our published prices include applicable setup charges (design and machine setup!), logo application as indicated and standard ground shipping within the 48 contiguous United States. As you might expect variables including special requests, additional imprint colors or locations, and rush production orders will oftentimes add to the project scope. Formal estimates are provided upon request and your dedicated Branding Expert will consult closely with you regarding all pertinent details which might impact your project scope.
 


Unwavering Commitment to Excellence

ELITE PROMO INC is a company that is committed to the principles of Quality, Value & Service. Our pledge to our valued clients is to be the overall best value in the promotional product, custom logo apparel & incentive industry. It is oftentimes obvious from a clients initial interaction with us that we are quite a bit different than many of our competitors. Our clients normally wait seconds or minutes for replies to emails or requests for information, while from our experience many competitors take days to even respond and let you know they're still in business! Think of us as more of a boutique-style, highly specialized agency and less of a conglomerate where clients are treated like a number.


QUALITY.


We consider ourselves craftsman (and women), and our craft is literally anything and everything with a logo or some form of branding applied with expert precision. We proudly supply custom logo apparel, outerwear, caps & headwear from many of the most well-known brands to corporations large and small. Golf is in our DNA, and with that in mind one of our specialties continues to be unique, functional and superior quality Golf-themed corporate gifts & incentives. We've supplied tens-of-thousands of flash drives & technology gifts in our relatively short history, and we also sell items as commonplace as coffee mugs & pens.

While our product selection and experience could be described as broad, vast or even over-whelming there is absolute consistency in the way we conduct business: We are thorough, candid, detail oriented, quality-focused and extremely knowledgeable.

Whether it's an order for $10 coffee mugs or $500 technical outerwear, nothing leaves the production facility unless it is objectively first-rate. In the rare event something falls thru the cracks, you can rest assured that we'll stand behind you, beside you and in front of you to make it right.

Quality also shows thru in our online product selection. While we are a full line promotional product distributor, our website contains products that have been hand-selected as effective, premium brand builders. Our unique product offering allows our customers to shop for items that will be put to good use for years to come, making their investment in quality all the more meaningful.



VALUE.

Our pledge to our valued clients is to be the overall best value in the promotional product, custom logo apparel & incentive industry. This is evident in our product selection, straight forward, all-inclusive pricing structure and the level of detail and professional dedication given to each project. We do more than just sell products. We are consultants, designers and production and service people, who carefully manage your project from start to finish and on thru to the next one.

Occasionally we are asked by clients whether we 'price match'. In recognizing that price is one of many important factors customers need to consider when making a decision on where to purchase their promotional items, we are always complimented when a client extends us this opportunity. While we do not have a 'carved in stone' price-matching policy, our commitment to Quality, Value & Service means that whenever possible we will price match, but that in certain instances we must respectfully decline to do so.


There are a number of factors we consider when determining whether it makes sense to price match including whether it's an 'apples to apples' comparison (our prices include design review & prep, setup, logo application & shipping), whether the 'competitor' is an established business registered with relevant trade organizations, the competitors website appearance and aesthetic, the project timeline, and our production schedule and capacity. There are a lot of discount promotional product distributors out there, but we believe in producing first rate products and are professionally invested in each project.

If you are an existing client who would like to learn more about the value we offer or request a price-match please contact your dedicated Account Executive who will be happy to discuss pricing with you in more detail and to answer any questions about why we feel we are the best overall value in the promotional product industry. If you are a new client interested in learning more, please call us at 877.513.1037.


SERVICE.

Service is at the forefront of everything that we do. As professionals in the industry we recognize that our clients are busy people. Our goal is to make it clear from your initial interaction with us that we are the vendor who can best serve your needs. We have a dedicated, single point of contact for each project who is accountable from the initial intake and quoting stage thru to order placement, art review, proof approval, production & delivery. It can be said there are 'lots of moving parts' in this industry, and for this reason we employ well-trained, knowledgeable United States based employees, each of whom are dedicated to and understand our business principles. Give us a call during business hours or shoot us an email to learn more about our unrelenting commitment to service.

If you're a company, organization or individual who is looking for a new vendor for custom apparel or promotional items, we'd love to hear from you and look forward to the opportunity to build a long-lasting business relationship. Please contact us in the manner you find most convenient.

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