INDUSTRY-LEADING DESIGN & PROOFING SOFTWARE
ELITE PROMO INC (EPI) is dedicated to the principles of Quality, Value & Service. With this in mind and to help ensure your complete satisfaction, proofs are provided for nearly all orders with few exceptions. We won't put your order into production until all pertinent details are approved by you, our valued Client! A proof is a digital document which shows your logo placed on the item you've chosen, or in some instances, a line drawing of the item in question.
For custom apparel and other custom embroidered items, clients are provided with a digital embroidery proof representing how your logo will appear when embroidered. Approximately 95% of our embroidery orders are approved with this single PDF document. In instances where a logo has complexities or we are concerned about the embroidery quality with a given design we have additional steps which can be taken to ensure you're satisfied with the finished product.
In addition to digital proofs, clients also have the option of requesting a speculative sample. A speculative sample is a finished sample of the item a client is interested in purchasing that is put thru a limited production run and embellished with the client's logo. The item is then shipped to the customer for final in-person approval or in some instances, such as time-sensitive projects, we send high resolution imagery for client review and approval.
Speculative Samples are an additional service and range in price, depending on the item as well as the scope of the entire project. Your dedicated Account Executive can advise specific pricing if you are interested in ordering a Speculative-Sample!
For additional information on proofs, speculative samples or why we are simply the best vendor for all of your promotional needs please give us a call at 650.513.1037 and ask to be connected with one of our Branding Experts. You may also contact us by email at firstname.lastname@example.org.
Sending us your artwork is a cinch! You may simply email your artwork to us at email@example.com. Or you may reply directly to your order confirmation with your artwork and any special instructions attached or included. Keep an eye on your inbox shortly after submitting your artwork, as you are likely to hear from one of our Branding Experts within an hour or two! Please rest assured we will match your artwork up with your order, and there is a zero percent chance of us printing another customer's logo on your order!
We take pride in our work. All orders receive a complimentary design proof to ensure you're happy with the finished product. Plus, we offer free expert design services. Contact us today for more information.
You will be happy with your order, we guarantee it. If your order is not produced to the approved specifications we will replace your order, on our dime, no questions asked. For more information click here.
Do you like being nickel and dimed? We sure don't and we don't think that's good business. Our pricing is all-inclusive, and ground shipping is included with our advertised pricing. Keeping it simple. That's how we roll.