ELITE PROMO INC is a company dedicated to the principles of Quality, Value & Service. With this in mind and to help ensure your complete satisfaction with our work, proofs are provided for nearly all orders with few exceptions. We won't put any orders into production until all pertinent details are confirmed in writing and a proof or design rendering has been approved by our client. A proof is a digital document which shows your logo placed on the item you've chosen, or in some instances, a very similar item or line art sketch.
For custom apparel and other custom embroidered items, clients are provided with a digital embroidery proof which is a PDF document showing how your logo will appear when embroidered. Approximately 95% of our embroidery orders are approved with just this document, however in instances where a logo has complexities or we are otherwise concerned about the embroidery quality with a given design we have additional steps which can be taken to ensure you're satisfied with the finished product.
In addition to digital proofs, clients also have the option of requesting a speculative sample. A speculative sample is essentially a sample of the item a client is interested in purchasing that is put thru a limited production run and embellished with the client's logo.
The item is then shipped to the customer for final in-person approval or to help them make a decision on whether to move forward with a particular item. We generally charge for spec-samples and the cost for a spec-sample ranges from $50-$150, or more, depending on the item, imprint method and certain other variables.
For additional information on proofs, speculative samples or why we are simply the best vendor for all of your promotional needs please give us a call at 877.513.1037 and ask to be connected with one of our branding experts. You may also contact us by email at firstname.lastname@example.org.
Sending us your artwork is a cinch! You may simply email your artwork to us at email@example.com, before or after placing your order, or you may reply directly to your order confirmation with your artwork and any special instructions attached or included. Our professional in house graphics team will review your artwork and may reply with questions, so please watch your inbox after order placement as we will be in touch very soon. And don't worry, we will be sure to match your logo or artwork up with your order, and there is a zero percent chance of us printing another customer's logo on your order! And even if we did make such a foolish mistake, you're protected by our 100% Satisfaction Guarantee!
Finally, we also have a convenient file upload page, which is also available on all product pages by clicking the 'File Upload' tab above the product long descriptions. Click here to go to our file upload page.