ORDER CORPORATE GIFTS ON A PREMIER ONLINE PLATFORM
We would like your customer experience to be as enjoyable and problem free as possible and we take pride in the process we have implemented which ensure ordering custom logo apparel and premium corporate gifts is straight forward. A high level of personal care goes into each and every project also to ensure your complete satisfaction. We encourage customers to browse our curated assortment of products, and once you are ready to place your order, connect with us by phone, email or thru one of the forms on our website.
We understand that ordering custom apparel and certain other items on our website may not be most convenient due in part to the made to order nature of our products. We offer knowledgeable, friendly telephone, email and live chat based client service. Please rest assured our Branding Experts™ will work with you to answer any questions and place your order by telephone between 7 a.m. and 5 p.m. Pacific Standard Time. Please give us a call at 877.513.1037 or send us an email and expect a prompt reply.
GENERAL ORDER INSTRUCTIONS
Choose your options, add to cart and proceed to complete the checkout and ordering process or continue shopping if you need additional promotional merchandise. Quantity discounts are applied in the shopping cart automatically based on the total quantity for each SKU. Even if you don't know all the details about imprint, embroidery locations, size or other details, simply choose as many options as you're able to and worry not - within one business hour of receiving your order we will contact you by email to confirm all pertinent details! We may have some important production related questions, so please keep a careful watch on your inbox after completing your order.
APPAREL ORDER INSTRUCTIONS
Ordering custom logo apparel and outerwear is quite a bit different than ordering a promotional sport bottle or tech product. You will likely need a variety of different colors, different sizes for each color variation, and oftentimes a combination of men's and women's garments with the same or different logo or method of customization. Our experienced Branding Experts™ understand these challenges and we are available by telephone to answer questions and place orders on your behalf during business hours. While you are always welcome to order custom logo apparel and outerwear on our website, we usually recommend clients call us with their custom embroidered apparel orders, especially those that have a variety of colors, styles or sizes. This usually plays to the client's favor, because we are able to price each SKU based on the total quantity ordered, while our website cannot be programmed this way. An example would be if you were purchasing twelve embroidered men's polo shirts and twelve embroidered women's polo shirts. If you order online, the twelve unit price will be applied to both SKU's, but by placing your order by phone we are able to do an over-ride and combine the SKU's so both are billed based on the total quantity ordered so long as all garments are receiving the same logo and treatment. If you prefer to order online, simply enter your order on our website to the best of your ability and we'll contact you within one business hour to confirm all the pertinent details including sizing, garment and imprint colors, embroidery or print location(s) and any other questions. Keep a close watch on your inbox after placing your order initially for your detailed order confirmation followed shortly thereafter by an email from one of our Branding Experts™.
Please understand that we carry a wide selection of apparel brands, and each brand may fit differently. Size charts are accessible on our website and we are happy to send size-run samples i.e. a sample of each size once a client has made a buying decision. Size run samples are the best way to ensure accurate sizing for your order and are strongly encouraged. Please contact your dedicated Account Executive for additional information.
SHIPPING AND DELIVERABLES:
Please make note of the production time noted on each product page. Production times vary with each of our lines and during certain time periods our production times may be extended. Your order confirmation will list a 'Target In Hand Date' which is the date we aim to deliver your order by. Generally, Target In Hand Dates are not firm or guaranteed with standard production orders. If there is a firm or strict 'Need By Date' please be sure to let us know as soon as possible during our engagement. Standard ground shipping is included within the 48 contiguous United States. Shipments to Alaska and Hawaii are subject to additional charges. International shipping is available, QUR (Quote Upon Request).
Digital proofs are provided for every order received with the exception of certain rush production orders. Orders are released to production once an order confirmation and digital rendering or design concept has been approved and in the case of embroidered merchandise, an embroidery proof. We also provide speculative and pre-production finished samples upon request as an additional service. For additional information on digital proofs, design concepts or finished samples please give us a call at 650.513.1037. You may also contact us by email and should expect a timely reply to any inquiries.
Sending us your artwork is a cinch! You may email your artwork before or after placing your order or simply reply to your order confirmation with artwork attached and any special instructions summarized in your email. Our Branding Experts™ will promptly review your artwork and may reply with questions. And not to worry, we will be sure to match your logo up with your order, and there is a sub-zero percent chance of us printing another customer's logo on your order! Even if we did make such a foolish mistake we have your back with our 100% Satisfaction Guarantee.
Artwork may also be submitted via this convenient file upload page which is also available on each product page. From a product page, simply click 'File Upload' tab above the product long descriptions. Click here to go to our file upload page.