Standing Behind Our Products, Processes and Service!
SATISFACTION GUARANTEE DETAILS
In the rare event a client receives their order and it is produced to the specifications called out on the approved proof yet they are simply not pleased for one reason or another, our number one goal will always be to find a reasonable and mutually agreeable solution to the issue, and we do our best in these instances to make things right. We encourage our clients to call or email us with any questions, concerns or issues as soon as they arise.
Please note that many of the products we sell come with a manufacturer's warranty as well. In the event an item purchased from EPI is covered by a manufacturer's warranty and an issue arises, we will be more than happy to assist you with facilitating the repair or replacement with the manufacturer.
We have a number of procedures in place to help avoid the need for returns, including a thorough artwork review and proofing process, and speculative samples are also available upon request.
Please understand that we carry a wide selection of apparel brands, and each brand may fit differently. Size charts are accessible on our website and we are happy to send size-run samples i.e. a sample of each size once a client has made a buying decision. Size run samples are the best way to ensure accurate sizing for your order and are strongly encouraged. Please contact your dedicated Account Executive for additional information.
We take pride in our work. All orders receive a complimentary design proof to ensure you're happy with the finished product. Plus, we offer free expert design services. Contact us today for more information.
You will be happy with your order, we guarantee it. If your order is not produced to the approved specifications we will replace your order, on our dime, no questions asked. For more information click here.
Do you like being nickel and dimed? We sure don't and we don't think that's good business. Our pricing is all-inclusive, and ground shipping is included with our advertised pricing. Keeping it simple. That's how we roll.