This premium heavyweight beach towel is a best seller. Featuring a different solid color on one
side and a two-tone jacquard stripe on the other, the contrasting colors work great with nearly
any logo or other design. Click here to learn more. As low as $30.39!
Designed to impress our Contigo® select gift sets combine two of our best-selling drinkware
styles hand-packed into a sleek and stylish gift box. This offering includes the ever popular
Westloop travel tumbler with the Addison water bottle. Click here for additional information. As low as $49.58!
Standing Behind Our Products, Processes and Service!
Business the Old Fashioned Way. That's how many of our clients have described their customer experience with us! We believe strongly in doing things the right way the first time, as well as doing what we say we're going to do when we say we're going to do it. This philosophy is reflected in the ELITE PROMO INC (EPI) 100% Satisfaction Guarantee. While we don't expect that you will ever experience any problems with your order, you can rest easy knowing that if you are not satisfied for any reason, we will be here to offer prompt & friendly customer service and make sure we don't rest until any and all issues are properly addressed to your satisfaction. We are Professionals in all that we do, and that will be reflected in each of your interactions with us.
SATISFACTION GUARANTEE DETAILS
We guarantee that your order will be received free from defects or damage, and customized just as you requested and approved. Otherwise we will replace your order or issue a full refund at our discretion. To help avoid the need to do so with your order, paper proofs - and upon request speculative-samples - are provided for your approval, which verify exact sizing, placement and colors that will be used.
In the rare event a client receives their order and it is produced to the specifications called out on the approved proof yet they are simply not pleased for one reason or another, our number one goal will always be to find a reasonable and mutually agreeable solution to the issue, and we do our best in these instances to make things right. We encourage our clients to call or email us with any questions, concerns or issues as soon as they arise.
Please note that many of the products we sell come with a manufacturer's warranty as well. In the event an item purchased from EPI is covered by a manufacturer's warranty and an issue arises, we will be more than happy to assist you with facilitating the repair or replacement with the manufacturer.
EPIis proud to have been providing superior, hassle free customer service to our valued clients and customers since 2009.
Please contact customer service at email@example.com, chat with us live, or call 650.513.1037 for additional information on the EPI 100% Satisfaction Guarantee.
EPI believes in 100% customer satisfaction! Our primary objective is to create a comfortable environment for customers to purchase our products. The custom nature of our products however do not allow us to accept returns for product that has been embellished so long as the embellishment was applied as called out on the order and on the approved proof. Please also understand that in most cases, once an order has been approved for production we may not be able to cancel the order and in the event we are able to, cancellation charges may apply. In the event an order is cancelled prior to product being approved for production and/or embellished, and assuming a client has asked or authorized us to order product for their order into one of our production facilities, restocking charges may apply.
We have a number of procedures in place to help avoid the need for returns, including a thorough artwork review and proofing process, and speculative samples are also available upon request.
Please understand that we carry a wide selection of apparel brands, and each brand may fit differently. Size charts are accessible on our website and we are happy to send size-run samples i.e. a sample of each size once a client has made a buying decision. Size run samples are the best way to ensure accurate sizing for your order and are strongly encouraged. Please contact your dedicated Account Executive for additional information.
THE FINE PRINT
EPI is unique, in that all of our advertised prices include applicable setup charges, logo application as advertised and even UPS or similar ground shipping on orders with standard production times. Of course, variables like special requests, additional imprint colors or locations, and rush orders often times create the need for us to charge our customers more than what's shown on our website.
We take pride in our work. All orders receive a complimentary design proof to ensure you're
happy with the finished product. Plus, we offer free expert design services.
Contact us today for more information.
You will be happy with your order, we guarantee it. If your order is not produced to the
approved specifications we will replace your order, on our dime, no questions asked.
more information click here.
Do you like being nickel and dimed? We sure don't and we don't think that's good business. Our
pricing is all-inclusive, and ground shipping is included with our advertised pricing.
it simple. That's how we roll.
EPI, the leading purveyor of Branded LuxuryTM, carries an unmatched selection
of retail items, which can be expertly branded with your corporate logo. As you might suspect,
the holiday season is a very busy time for our tight-knit group of elves. If you are interested
in ordering holiday gifts from us this year, we encourage you to contact us as soon as possible
as lead times vary by product. Please try to provide as much of the following information in
your initial outreach:
Item number or description
Delivery city, state, and zip code
Desired delivery date
Logo files and general idea of desired embellishment
To submit an order, question, or request, you are welcome to call, click online, or contact us
via email. However, please kindly note our email response time may exceed one business day. If
submitting your request via email and your project is timeline-sensitive (either you require
delivery inside of the production time noted on each product page or inside of two weeks),
please note **RUSH** in the subject line of your email.
Thank you for your interest. We look forward to helping to make your holiday a memorable one!